Swiss Army Librarian: Checklist Manifesto for the Reference Desk :: Brian Herzog
"...depending on available resources...might
help make sure all bases are covered consistently"
Well, personally I think this is way too long for actual use at the desk when helping someone, BUT a terrific summary of the many options we have available.
Ideas for what could we do with this checklist? Put it on SQ, the Ref wiki, what? Let Sally hear your thoughts.